Gujarat wins prestigious UN Public Service Award

Published By : Admin | June 23, 2010 | 11:11 IST
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The Chief Ministers Office, Government of Gujarat has been named esteemed recipient of the prestigious 2010 United Nations Public Service Award (UNPSA). State Wide Attention on Grievances with Application of Technology (SWAGAT) has won the UN Public Service Award in the category ‘Improving Transparency, Accountability and Responsiveness in Public Service’. 

Spokesperson Ministers of the state government Shri Jaynarayan Vyas & Saurabh Patel outlined the brief of award & said that Gujarat’s award was handed out at the 2010 UN Public Service Awards Ceremony on 23rd June, in Barcelona, Spain, coinciding with the United Nations Public Service Day and Secretary to the Chief Minister, Shri A.K. Sharma received the Award.

The UN Public Service Award recognizes the creative achievements and contributions of public service institutions that lead to a more effective and responsive public service administration in countries worldwide. Through an annual competition, the UN Public Service Awards promote the role, professionalism, and visibility of public service.

The Chief Minister of Gujarat said: “People’s voice is the key driver of a democracy, and listening to that voice is the key test of Good Governance”. The award comes as a result of the hard work of the administration at all levels: State, District and Taluka. Winning the 2010 UNPSA has rewarded the dedication of all the administration who have invested in the project.

Few countries win the UN Public Service Award yet Gujarat has successfully managed to win this award in 2009, and now again in 2010. In 2009, Gujarat won the UN Public Service Award for Water and Sanitation Management Organisation (WASMO) in the category ‘Fostering participation in policy-making decisions through innovative mechanisms’. Gujarat is the only State in India to win the UN Public Service Award for the second time.

SWAGAT operates on the principle that grievance redressal is essential for good governance especially to vitalize a democracy. Every month the Chief Minister considers grievance cases through multi-video conferencing with all 26 Districts and all 225 Taluka Offices. SWAGAT is outcome focused and cases are redressed on the same day or in a time-bound manner. This is the first time that the common citizen can access the highest level office with other officers present in real-time through video-conferencing.

The advanced technology system allows attention and monitoring of grievances across the State to ensure resolution. SWAGAT operates across the state and has dealt with 50,585 cases at State and District level and 43,621 cases at Taluka level. 97% of grievances have been resolved since SWAGAT began in April 2003. At monthly State Sessions, Hon. CM reviews District and Taluka cases for quality of redressal and understanding the nature of problems at local level.

All grievances & redressal information (State, District & Sub District) are fed into the same system, through an internet portal. Total Transparency is given as applicants are given a unique ID through which applicants can access their case details and status online.

A number of SWAGAT cases have been highlighted at the UNPSA Forum in Spain, and on the UNPAN website.

Gujarat’s winning entries for this award exemplifies the excellence the State has achieved in harnessing good governance to serve the community at large. It is a great achievement for Gujarat as this award is the most prestigious international recognition of excellence in public service.

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Continuing his campaigning spree for the second phase of assembly elections, PM Modi today addressed public meetings in Kalol and Chhota Udepur, Gujarat. Taking over the G20 presidency, PM Narendra Modi said today is a big day for India, a historic day. “With the blessings of Maa Kalika, today is an auspicious day for the presidency of India to begin in the G20. This is a matter of great pride for all of us,” he said.

Addressing the huge rally, PM Modi iterated, “Kalol is the center of economic activities of Panchmahal. Industrial centers like Halol-Kalol and Panchmahal are benefiting a lot due to the increase in manufacturing in India and the growth of the economy. Today, industrial production worth Rs 30,000 crore is done in Panchmahal district. This year, about 9,500 crores has been exported from Panchmahal district. Thousands of people are getting employment due to this.”

PM Modi accused the Congress of hurling abuses at him, he said, “The Congress does not leave any chance to insult the pride of Gujarat. I am a sevak of Gujarat, a sevak of the country, that's why the Congress has once again hurled abuses at me.” PM Modi launched a frontal attack on the Congress for calling him names, including the promise to show him his ‘aukat’. Referring to Congress leader Malikarjun Kharge’s Ravana remark, he said, “Kharge ji was sent to Gujarat and I was called Ravana by him on the land of Gujarat where Lord Rama devotees live. But it is true that when it comes to Lord Rama, the Congress does not accept his existence. It is also true that the Congress was in pain due to the construction of a grand temple of Lord Ram in Ayodhya.”

PM Modi further listed out the number of ‘gaalis’ hurled at him, he said, “The Congress has considered it its right to abuse me. Had there been faith in democracy, Congress would never have done this. But Congress has faith only on one family. Family is democracy for Congress, family is country for Congress. There is a competition in the Congress party that who can abuse Modi how much?”

Highlights from the Chhota Udepur Public Meeting

Heating up the campaign trail in Gujarat where Assembly elections are taking place, PM Modi mocked the Congress party on their ‘Garibi Hatao’ slogan. He said, “Decades ago, the Congress had given the slogan 'Garibi Hatao'. And they kept on saying this slogan as if this work has to be done by someone else. That's why during its rule Congress kept on saying ‘Garibi Hatao, but the party kept removing the poor from its path.”


Addressing his second rally in Chhota Udepur, PM Modi expounded BJP's commitment to welfare of tribal communities and listed numerous efforts being undertaken. He said, “The biggest beneficiary of the all-round development of the BJP government is our tribal society.” He slammed the Congress party for doing nothing for development of the tribals in the country. He said that the party even created hurdles when a tribal woman was made a candidate for the President’s post.

Talking about the ‘One District, One Product’ scheme, PM Modi stated, “There is hardly any district which does not have its own identity. Now like Chhota Udepur's 'Sankheda' is famous for its handicrafts, furniture made of teak. The demand for this furniture is in the world. I myself have gifted wooden articles made in ‘Sankheda’ to dignitaries of many countries of the world. To give importance to such products, such art, the BJP government has formulated ‘One District, One Product’ scheme.”