Shri Modi hears people's grievances at SWAGAT session

Published By : Admin | December 29, 2012 | 22:03 IST

Shri Narendra Modi revives SWAGAT after 3 months gap due to code of conduct

Shri Narendra Modi resolves to lend credibility to SWAGAT online programme through fast redressal of people’s grievances 

 

Shri Narendra Modi today made it a point to listen to people’s grievances stationed at different district places from Secretariat through SWAGAT online, immediately after presiding over his first State Cabinet meeting on Saturday 29th December 2012.

Speaking on the occasion, Mr. Modi said he was happy to start the proactive programme which remained suspended owing to code of conduct in force for nearly three months due to just concluded State Assembly elections. He understood there was increase in people’s problems during this period. It should be overcome now.

Mr. Modi expressed his resolve to implement the unique Aapno Taluko-Vibrant Taluko (ATVT) project a part of decentralization of administration down to Taluka level. There is need to lend credibility to dispensing justice and take the pro-poor schemes to the target groups.

Other members of his council of ministers were also present during the proceeding, besides Secretaries of departments concerned and officers of respective district administration, Chief Minister’s Secretary Shri A.K. Sharma, senior officers Shri J.P. Modha and Shri Chandresh Kotak.

 

SWAGAT- Redressing the Common Man’s Grievances

SWAGAT- functional from the year 2003 is an innovative concept that enables direct communication between the citizens and the Chief Minister.

 

During the session

•Grievances are logged in, transmitted and made available online to the officers concerned who have to reply within 3 to 4 hours.

•The departments concerned then have to be ready with the replies, before 3 p.m., when the Chief Minister holds video conference with all the districts concerned.

• Applicants are called one by one and the chief minister examines each complaint in detail.

•The information sent by the department is also reviewed online in the presence of the complainant and the Collector/District Development Officer/Superintendent of Police and other officials concerned.

•Attempts are made to offer a fair and acceptable solution on the same day and no applicant has ever left without any firm reply to his grievance

 

Shri Modi extended the SWAGAT program up to village level in the name of GRAM SWAGAT on 1st February 2011. Swagat Online program going rural has helped the rural people living even in remotest corner of the state get their problems solved quickly.

SWAGAT has been the recipient of various prestigious awards including the United Nations Public Service Award for 'Improving Transparency, Accountability and Responsiveness in Public Service'

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Prime Minister recalls the courage of those impacted by Partition on Partition Horrors Remembrance Day
August 14, 2026
PM shares Sanskrit Subhashitam highlighting the power of hard work and human endeavor

Prime Minister Shri Narendra Modi today stated that as we mark Partition Horrors Remembrance Day, we recall the courage of all those who were impacted by Partition. He noted that it was a moment in history that tore apart several lives, where families were uprooted, loved ones were lost, and immense suffering was endured.

The Prime Minister highlighted that at the same time, overcoming this, people rebuilt their lives from nothing, turned adversity into achievement, and contributed immensely to our nation’s progress. He observed that their life journeys remind us of the strength of the human spirit. Shri Modi expressed hope that this day may deepen our resolve to preserve harmony and brotherhood in our nation and collectively work towards building a Viksit Bharat.

The Prime Minister offered his heartfelt tributes to all those countrymen who, emerging from that horrific period, made invaluable contributions to the progress of the country. He stated that through their courage and capability, they showed how resolutions are accomplished even in adverse circumstances. Shri Modi called upon everyone to further strengthen the national spirit of goodwill and solidarity.

Sharing a Subhashitam, the Prime Minister emphasized that it is through hard work, enterprise, and dedicated effort that diverse arts, science, technological skills, craftsmanship, and innovations flourish, paving the way for success. He added that therefore, one should not remain dependent on fate; rather, one should move steadily towards one's goals with courage, diligence, and persistent effort, for it is human endeavor that shapes destiny.

In a series of posts on X, the Prime Minister wrote:

"Today we mark #PartitionHorrorsRemembranceDay. We recall the courage of all those who were impacted by Partition. It was a moment in history that tore apart several lives…families were uprooted, loved ones were lost and immense suffering was endured.

At the same time, overcoming this, people rebuilt their lives from nothing, turned adversity into achievement and contributed immensely to our nation’s progress. Their life journeys remind us of the strength of the human spirit.

May this day deepen our resolve to preserve harmony and brotherhood in our nation and collectively work towards building a Viksit Bharat."

"विभाजन विभीषिका स्मृति दिवस पर उन सभी देशवासियों का हृदय से नमन, जिन्होंने उस वीभत्स दौर से निकलकर देश की प्रगति में अमूल्य योगदान दिया। उन्होंने अपने साहस और सामर्थ्य से दिखाया कि कैसे विपरीत परिस्थितियों में भी संकल्पों को सिद्ध किया जाता है। आइए, सद्भावना और एकजुटता की राष्ट्रीय भावना को और सशक्त करें।

उद्यमस्य प्रसादेन दृश्यन्ते विविधाः कलाः।
कातरा एव जल्पन्ति यद् भाव्यं तद् भविष्यति॥”

It is through hard work, enterprise and dedicated effort that diverse arts, science, technological skills, craftsmanship and innovations flourish, paving the way for success. Therefore, one should not remain dependent on fate; rather, one should move steadily towards one's goals with courage, diligence and persistent effort, for it is human endeavor that shapes destiny.