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Shri Modi hears people's grievances at SWAGAT session

Published By : Admin | December 29, 2012 | 22:03 IST

Shri Narendra Modi revives SWAGAT after 3 months gap due to code of conduct

Shri Narendra Modi resolves to lend credibility to SWAGAT online programme through fast redressal of people’s grievances 

 

Shri Narendra Modi today made it a point to listen to people’s grievances stationed at different district places from Secretariat through SWAGAT online, immediately after presiding over his first State Cabinet meeting on Saturday 29th December 2012.

Speaking on the occasion, Mr. Modi said he was happy to start the proactive programme which remained suspended owing to code of conduct in force for nearly three months due to just concluded State Assembly elections. He understood there was increase in people’s problems during this period. It should be overcome now.

Mr. Modi expressed his resolve to implement the unique Aapno Taluko-Vibrant Taluko (ATVT) project a part of decentralization of administration down to Taluka level. There is need to lend credibility to dispensing justice and take the pro-poor schemes to the target groups.

Other members of his council of ministers were also present during the proceeding, besides Secretaries of departments concerned and officers of respective district administration, Chief Minister’s Secretary Shri A.K. Sharma, senior officers Shri J.P. Modha and Shri Chandresh Kotak.

 

SWAGAT- Redressing the Common Man’s Grievances

SWAGAT- functional from the year 2003 is an innovative concept that enables direct communication between the citizens and the Chief Minister.

 

During the session

•Grievances are logged in, transmitted and made available online to the officers concerned who have to reply within 3 to 4 hours.

•The departments concerned then have to be ready with the replies, before 3 p.m., when the Chief Minister holds video conference with all the districts concerned.

• Applicants are called one by one and the chief minister examines each complaint in detail.

•The information sent by the department is also reviewed online in the presence of the complainant and the Collector/District Development Officer/Superintendent of Police and other officials concerned.

•Attempts are made to offer a fair and acceptable solution on the same day and no applicant has ever left without any firm reply to his grievance

 

Shri Modi extended the SWAGAT program up to village level in the name of GRAM SWAGAT on 1st February 2011. Swagat Online program going rural has helped the rural people living even in remotest corner of the state get their problems solved quickly.

SWAGAT has been the recipient of various prestigious awards including the United Nations Public Service Award for 'Improving Transparency, Accountability and Responsiveness in Public Service'

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List of Outcomes: Visit of the Chancellor of the Federal Republic of Germany to India (January 12-13, 2026)
January 12, 2026

I. Agreements / MoUs

S.NoDocumentsAreas

1.

Joint Declaration of Intent on Strengthening the Bilateral Defence Industrial Cooperation

Defence and Security

2.

Joint Declaration of Intent on Strengthening the Bilateral Economic Cooperation by Establishing a Chief Executive Officers’ Forum, integrated into, and as Part of, a Joint India-Germany Economic and Investment Committee

Trade and Economy

3.

Joint Declaration of Intent on India Germany Semiconductor Ecosystem Partnership

Critical and Emerging Technologies

4.

Joint Declaration of Intent on Cooperation in the Field of Critical Minerals

Critical and Emerging Technologies

5.

Joint Declaration of Intent on Cooperation in the Field of Telecommunications

Critical and Emerging Technologies

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MoU between National Institute of Electronics & Information Technology and Infineon Technologies AG

Critical and Emerging Technologies

7.

Memorandum of Understanding between All India Institute of Ayurveda and Charite University, Germany

Traditional Medicines

8.

Memorandum of Understanding between Petroleum and Natural Gas Regulatory Board (PNGRB) and the German Technical and Scientific Association for Gas and Water Industries (DVGW)

Renewable Energy

9.

Offtake Agreement for Green Ammonia between Indian Company, AM Green and German Company, Uniper Global Commodities on Green Ammonia

Green Hydrogen

10.

Joint Declaration of Intent for Joint Cooperation in Research and Development on Bioeconomy

Science and Research

11.

Joint Declaration of Intent on the extension of tenure of the Indo-German Science and Technology Centre (IGSTC)

Science and Research

12.

Indo-German Roadmap on Higher Education

Education

13.

Joint Declaration of Intent on the Framework Conditions of Global Skill Partnerships for Fair, Ethical and Sustainable Recruitment of Healthcare Professionals

Skilling and Mobility

14.

Joint Declaration of Intent for Establishment of a National Centre of Excellence for Skilling in Renewable Energy at National Skill Training Institute, Hyderabad

Skilling and Mobility

15.

Memorandum of Understanding between National Maritime Heritage Complex, Lothal, Ministry of Ports, Shipping and Waterways Government of the Republic of India and German Maritime Museum-Leibniz Institute for Maritime History, Bremerhaven, Germany, for the Development of National Maritime Heritage Complex (NMHC), Lothal, Gujarat

Cultural and People to People ties

16.

Joint Declaration of Intent on Cooperation in Sport

Cultural and People to People ties

17.

Joint Declaration of Intent on Cooperation in the Field of Postal Services

Cultural and People to People ties

18.

Letter of Intent between the Department of Posts, Ministry of Communications, and Deutsche Post AG

Cultural and People to People ties

19.

Memorandum of Understanding on Youth Hockey Development between Hockey India and German Hockey Federation (Deutscher Hockey-Bund e.V.)

Cultural and People to People ties

II. Announcements

S.NoAnnouncementsAreas

20.

Announcement of Visa Free transit for Indian passport holders for transiting through Germany

People to people ties

21.

Establishment of Track 1.5 Foreign Policy and Security Dialogue

Foreign Policy and Security

22.

Establishment of Bilateral dialogue mechanism on Indo-Pacific.

Indo-Pacific

23.

Adoption of Work Plan of India-Germany Digital Dialogue (2025-2027)

Technology and Innovation

24.

New funding commitments of EUR 1.24 billion under the flagship bilateral Green and Sustainable Development Partnership (GSDP), supporting priority projects in renewable energies, green hydrogen, PM e-Bus Sewa, and climate-resilient urban infrastructure

Green and Sustainable Development

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Launch of Battery Storage working group under the India-Germany Platform for Investments in Renewable Energy Worldwide

Green and Sustainable Development

26.

Scaling up of Projects in Ghana (Digital Technology Centre for design and processing of Bamboo), Cameroon (Climate Adaptive RAC Technology Lab for Nationwide Potato Seed Innovation) and Malawi (Technical Innovation and Entrepreneurship Hub in Agro Value Chain for women and youth) under India-Germany Triangular Development Cooperation

Green and Sustainable Development

27.

Opening of Honorary Consul of Germany in Ahmedabad

Cultural and People to People ties