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PM Modi monitors progress towards handling and resolution of consumer grievances through PRAGATI
PM Modi calls for increased efficiency, and more effective redressal of consumer grievances, asks for a follow-up action within 10 days
PM Modi reviews the progress of vital infrastructure projects in the road, railway, power, coal and mining sectors
PM Narendra Modi reviews the progress towards installation of solar pumps across the country

The Prime Minister, Shri Narendra Modi, today chaired his thirteenth interaction through PRAGATI - the ICT-based, multi-modal platform for Pro-Active Governance and Timely Implementation.

In the beginning, the Prime Minister reviewed the progress towards handling and resolution of consumer grievances. He asked the concerned officials about the large volume of complaints related to the e-commerce sector, such as booking of tickets and hotel reservations, and the steps being taken to decisively address such issues. The Prime Minister was informed about the steps being taken in this regard, including augmenting the capacity of the National Consumer Helpline. Calling for increased efficiency, and more effective redressal of consumer grievances, the Prime Minister asked the officials for a comprehensive review of the nature of issues, and work towards fixing responsibility and identifying solutions for them. He asked for an effective follow-up action within ten days.

The Prime Minister reviewed the progress of vital infrastructure projects in the road, railway, power, coal and mining sectors, spread over several states including Uttar Pradesh, Rajasthan, Madhya Pradesh, Maharashtra, Gujarat, Bihar, Odisha, and Uttarakhand.

The Prime Minister reviewed the progress towards installation of solar pumps across the country. It was noted that solar pumps with a total capacity of 208 MegaWatts have already been installed so far across the country. The Prime Minister discussed various related issues with the Chief Secretaries of several states including Jharkhand, Telangana, Punjab, Chhattisgarh, Gujarat and Uttar Pradesh. He was informed that solar pumps are helping provide clean drinking water in remote and Naxalite affected areas of the country, particularly in South Bastar area of Chhattisgarh.

During a review of the preparations for dealing with floods, the Prime Minister emphasized that States should identify vulnerable areas, properly conduct mock drills, and carry out desiltation work to ensure the efficacy of flood-relief mechanisms. He also emphasized the need for efforts towards water conservation.

Pariksha Pe Charcha with PM Modi
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Telephonic conversation between PM Modi and PM Lotay Tshering of Bhutan
May 11, 2021
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Prime Minister Shri Narendra Modi had a telephone conversation today with the Prime Minister of Bhutan, Lyonchhen Dr. Lotay Tshering.

The Bhutan Prime Minister expressed solidarity with the Government and the people of India in their efforts against the recent wave of COVID-19 pandemic. Prime Minister conveyed his sincere thanks to the people and Government of Bhutan for their good wishes and support.

He also appreciated the leadership of His Majesty the King in managing Bhutan's fight against the pandemic, and extended his best wishes to Lyonchhen for the continuing efforts.

The leaders noted that the present crisis situation has served to further highlight the special friendship between India and Bhutan, anchored in mutual understanding and respect, shared cultural heritage, and strong people to people links.