• SWAGAT Online – Redressing common man’s grievances

  • SWAGAT Online – Redressing common man’s grievances

    February 15, 2012 Author: admin

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    State-Wide Attention on Public Grievance by Application of Technology

    "People's voice is the key driver of a democracy and listening to that voice is the key test of Good Governance."- Shri Narendra Modi

     

    SWAGAT- functional from the year 2003 is an innovative concept that enables direct communication between the citizens and the Chief Minister. In Gandhinagar, the fourth Thursday of every month is a SWAGAT day wherein the highest office in administration attends to the grievances of the common man.

    SWAGAT – The online grievance redressal system helps common people to seek redressal of their pending grievances once a month. There is a three-tier grievance redress system in Gujarat: Taluka, District and State level. All grievances are reviewed by the Chief Minister himself. The review is done based on the problems solved and not on the petition disposed.

    Overview: During the session

    • Grievances are logged in, transmitted and made available online to the officers concerned who have to reply within 3 to 4 hours.
    • The departments concerned then have to be ready with the replies, before 3 p.m., when the Chief Minister holds video conference with all the districts concerned.
    • Applicants are called one by one and the chief minister examines each complaint in detail.
    • The information sent by the department is also reviewed online in the presence of the complainant and the Collector/District Development Officer/Superintendent of Police and other officials concerned.
    • Attempts are made to offer a fair and acceptable solution on the same day and no applicant has ever left without any firm reply to his grievance.

    SWAGAT relies on ICT Infrastructure, particularly the Gujarat State Wide Network GSWAN, which was commissioned in 2001. It connects the Central State Secretariat with all central ministries and departments, with all 25 district headquarters (the second tier of state government), with hundreds of district-level offices, and with all 225 taluka headquarters (the third tier of state government). A relatively simple intranet-based application was developed in order to administer and manage the SWAGAT cases.

    Gujarat Chief Minister extended the SWAGAT program up to village level in the name of GRAM SWAGAT on 1st February 2011. Swagat Online program going rural has helped the rural people living even in remotest corner of the state get their problems solved quickly.

    Swagat Online

    Shri Narendra Modi says, “The real test of good governance is its grievance redressal system. That should be at the root of any democratic system that people should not only be able to voice their problems freely but also get their problems solved quickly.”

    Add Your Comment

    Bhavin Shah
    Sir, I write to you to place on record my grievances against the installation of mobile phone towers on S.R.A.building near liberty garden on Jan2014. I am resident of a building situated in the same vicinity and the installation of the said mobile phone towers is a grave cause of concern for me. It is now a commonly acknowledged fact that exposure to radiations emitted from mobile phone towers pose serious health hazards. Long term exposure to such radiation is proven to have a carcinogenic effect causing cell mutations leading to tumours. The risks posed by such radiations are even greater in sensitive age groups of infants and the elderly. It is for this very reason that I strongly oppose the installation of the said mobile phone towers in a densely populated residential area like ours . Research further shows that children are most severely affected by the radiations since their immune system is not completely developed. In light thereof, it is pertinent to note that there is a park/ garden called Liberty Garden and muncipal school situated in the neighbourhood. A large number of children spend considerable amount of time at these places. Installation of the said mobile phone towers exposes not only the residents, but also hundreds of other children to the harmful radiations. Accordingly, I hereby request you to pay heed to my concerns and in the interest of the residents of the neighbourhood, immediately get the mobile phone towers installed removed. Sincerely, BHAVIN SHAH Jaswanti Garden M.r.Marg, Near Liberty Garden Malad west Mumbai-400064
    Bhavin Shah
    Sir, I write to you to place on record my grievances against the installation of mobile phone towers on S.R.A.building near liberty garden on Jan2014. I am resident of a building situated in the same vicinity and the installation of the said mobile phone towers is a grave cause of concern for me. It is now a commonly acknowledged fact that exposure to radiations emitted from mobile phone towers pose serious health hazards. Long term exposure to such radiation is proven to have a carcinogenic effect causing cell mutations leading to tumours. The risks posed by such radiations are even greater in sensitive age groups of infants and the elderly. It is for this very reason that I strongly oppose the installation of the said mobile phone towers in a densely populated residential area like ours . Research further shows that children are most severely affected by the radiations since their immune system is not completely developed. In light thereof, it is pertinent to note that there is a park/ garden called Liberty Garden and muncipal school situated in the neighbourhood. A large number of children spend considerable amount of time at these places. Installation of the said mobile phone towers exposes not only the residents, but also hundreds of other children to the harmful radiations. Accordingly, I hereby request you to pay heed to my concerns and in the interest of the residents of the neighbourhood, immediately get the mobile phone towers installed removed. Sincerely, BHAVIN SHAH Jaswanti Garden M.r.Marg, Near Liberty Garden Malad west Mumbai-400064 9820722440
    Mayank Goel
    Respected Sir, I want to state that NH73 from Jagadhri/Yamuna Nagar to Ambala ( Haryana ), must be double laned on one side with the divider between them. Because sir almost each and every day atleast one accident happens on this road and sir their two colleges which lay by the road side n students got difficuties with the case of accidents even sometimes the college bus accident take place or even the students who are going to colleges by bike. its a request from all the students of both the colleges to make our life save.Kindly please work on this situation as fast as possible. i shall be very thankfull to you Your's faithful Mayank Goel Roll No. - 4113020 Y.I.E.T. College, Gadhauli, Yamuna Nagar
    aambharatjanta
    Namaskar SIR, I am a citizen of one of the most beautiful and efficient city (in terms of business) of Rajasthan i.e. Bhilwara. We are facing several difficulties past few years, like Roads has been terrible in past few years ..as the summer approaches Power Cut becomes unreasonable which is also very problematic for our industries in Bhilwara. There are traffic lights at several important junctions, but they are not maintained due to which AAM JANTA faces problem. Labour and resources shortage and lack of subsidies and business oppurtunities in textile is deteriorating its textile growth. There are many more things to ask and complain but these are the few basic problems by which we really get frustated. Bhilwara people with great hopes and determination voted with unity for Bharatiya Janta Party. We have very much of belief in you and also in BJP!!!! PLEASE HELP US Sir!!!!!!! Regards, AAM BHARAT JANTA
    avadheshsahni
    respected sir, i avadhesh sahni from ims engeering college ghaziabad (btech 1st) i want to state that till now i did not got my scholarship.and i do have economi) problem at my home and my father annual income is 48000. so i do have problem in completing my btech course.and this year samaj kalyan vibaag (ghaziabad) gave the scholarship whose fathers have annual income is 36000.so i request to please take regarding strong step toward my problem .and many of my friends do have the same problem.i truely belief a postive responce from your side regarding to my problem. email id-avadheshsahni522@gmail.com mo-09717621415
    rajeevmyway
    Congratulations SIr , We need your focus on us that we have been 30 candidates are selected for the project of NeGP-A in Agriculture Department ,Gov. Of Jharkhand , we have joined on 20th dec 2013 on the post of Computer Operator . Now the project is going on in Agriculture Departmnt but no salary and any Payment have not been given to all of us till now. Now the Director (Dr. Krishna dev Prasad sahu,Agriculture Department) and Director SAMETI (Dr. Jata Shanker Chaudhary ) is planning to cancel the MOU agreement of NeGP-A Project .After some days we all 30 candidates will be on road,without getting the six month salary . H.E. Honourable sir ,we required your focus to the Gov. of Jharkhand and may be investigated the status of NeGP-A Project. we need your help and kind attention. If the Project is canceled then we all candidates may commit harmful to himself . sir , kindly take quick action for which I shall be highly obliged.
    Tarun Puri
    respected sir, we, the technical wing of sarva shiksha abhiyan, has a one request to u...some were working there from previous 7 years.....but still they r contractual....some r getting overaged..,,.,they don't have any option to go anywhere else. ...we r from dist. kathua of state jandk....its about the all who r working in the same department......u and u r the only hope who can take some initiative.....we shall be very thankful to u....
    Priyanka Jayswal
    Respected sir,many-many congratulation's for being the Prime Minister of India. As you are developing Baroda as a industrial hub and making many international compnies to establish in Baroda, HAVE YOU OBSERVED ANY TIME THE ISSUE RELATED TO SARABHAI CHEMICAL ESTABLISHED BY THE SCIENTIST(VIKRAMBHAI) AND CURRENTLY OWNED BY HIS SON KARTIK SARABHAI ????.The workes in this company are facing salary issues since last 7 years. Their salaries has not being increased since 1990 as per rise in inflation. The company owner not intrested to resolvig issues. The issue is already reported to labour court and high court but still unable to resolve the same. Presently around 400 workers , 22 months salaries not paid by company. From which around 150 workers going to duty every day. Company has not paid PF to goverment since lastfew mmonths. If anybody resigns from duty,company didnt clear there accout and they all are also being suffered. My request to you to take appropiate action on them. If you need more info , please contact me on pgj_000@rediffmail.com. Regards, Priyanka Jayswal
    Ved Prakash Ojha
    Sir, accept many-many congratulation's for being the Prime Minister of India . I am VLE of Jan Seva Kendra - kone,Sonebhadra,UP. All VlE Uttar Pradesh suffering from many controversy of UP Govt last 4 years . The mission and aim of e-governance can be not working proper way in our state . Please inter fare with UP Govt for compliance e-governance scheme.